by Marlene Legaspi-Munar

http://www.febc.ph/stations/dzas/protips/index.html

According to Daniel Robin in his article "Recognition and Accountability in the New

Workplace", employees in today's workplace are collaborators, suggesting that

employees and employers work together toward mutual benefit. Sa dating sistema,

managers give out the rules and the subordinates are obliged to follow to the letter,

or else pay the price for not following the boss.

Sa ngayon may mga kumpanyang nagbibigay ng malawak na kalayaan sa kanilang mga

empleyado in terms of doing their jobs. Hewlett Packard for instance gives broad

operating guidelines to their workers and allows them to flourish or hang themselves

in the process. Pero hindi uubra ang ganitong sistema sa lahat ng opisina. Kailangan

mong balansehin ang pagsasabi sa mga tao ng dapat nilang gawin, at ang hindi

pagbibigay ng anumang direksyon.

In the new workplace, leaders tend to get out of the way. May mga empleyado na mas

gusto nila ang ganitong set-up but there are still workers who can not work well in

this situation. They prefer being watched over and having someone to turn to every

step of the way sa takot na magkamali sila. Whichever the case, both kinds of workers

need to be encouraged to be accountable. If you are in management, how do you

encourage your workers to collaborate with you?

Daniel Robin suggests focusing on recognition and praise in balance with any

corrective measures and "feedback". Ayon sa kanya, it is ideal to give 80%

recognition and 20% feedback and constructive criticism. People thrive on praise and

recognition. So recognize workers for every job that's well done. Pero kung ang isang

empleyado ay hindi pa rin nakikipag-cooperate sa kabila ng ilang beses na

pagpapaalala, then dapat na ipaliwanag sa kanya na kailangan na siyang bigyan ng

written warning or disciplinary action.

With regards to giving constructive criticism, make sure you are no longer angry or

outraged before discussing with the employee who made the big mistake. If the employee senses your anger, he or she might feel more fearful or defensive. This will not help you correct the problem in an open and collaborative way. Siguro naman ay masama na ang pakiramdam ng empleyadong ito dahil sa mali niyang nagawa. Mas makakatulong kung bibigyan mo siya ng pagkakataong makapag-isip ng paraan para malutas ang problema at hindi na ito maulit.

Robin says that it is better to motivate, persuade and negotiate with people rather

than just rely on reward or criticism to get a desired result. Show the people the

things they will gain when they do a specific thing. Persuade them to let go of their

negative thoughts about themselves and their negative perception of others, including

you, their boss. Encourage them to be the best and appreciate them for their

contribution to the company. Create a safe atmosphere in the workplace where