Going through old messages, and found this post. I had lost a bunch of rolls of
my wedding photos when a bag was stolen on our honeymoon. Yeah, there's no way
to replace that, and that sucks. You can't get lost pictures back.

I know it's an old message, so I hope you've gone digital by now! Man, I used
to hate taking what I thought was a good shot only to get crap back from the
developer. Which was my fault, not theirs, but I couldn't see it before it got
developed because I didn't have that convenient little preview screen that my
digital camera has now.

I know a memory card or a hard drive can still dump your pics as easily as bad
film could, so I take care of my memory cards like I used to take care of film
(except for the lead) and my stuff gets backed up as soon as I get home.

--- In jerms_joint@yahoogroups.com, "Jeremy" <firejerm@...> wrote:
>
> My initial letter to them is at the bottom of this message, I had
> to email them back and tell them in fact, I DID NOT fly or use a lead-
> lined bag to carry the camera in...on that, I have yet to hear from
> them!
>
>
>
> Date: Tue, 12 Jul 2005 17:08:21 -0400
> To: "Jeremy T. Sellers" <firejerm@...>
> Subject: Re: Cameras, One-Time-Use (KMM887550V2421L0KM)
> From: "Kodak US" <HomeConsumerUS@...> Add to Address
> Book
>
>
> Greetings Jeremy,
>
> We have received your e-mail about the poor results you received from
> your Kodak film, and we appreciate the opportunity to comment.
>
> We're sorry to learn of your disappointment. Without examining your
> materials it's difficult to comment specifically on what might have
> caused this problem. However, based on your description and your
> statement that a trip (we assume by air) was involved, the most
> likely
> possibility is that your film has been damaged by the x-ray scanning
> devices used at the airport.
>
> In the past, films rated at ISO 400 or slower could be sent through
> an
> airport security x-ray scanner with little chance of incurring
> damage.
> However, new equipment has been introduced into airports worldwide.
> This new equipment exposes film in checked luggage to more intense
> x-rays and has been known to fog even very slow speed films.
> Therefore,
> we now recommend that you avoid (if at all possible) exposing your
> film
> to airport x-ray security devices. We suggest taking your film in a
> clear plastic bag in your carry-on luggage and requesting hand
> inspection. Even if that request is refused, placing the undeveloped
> film on the conveyor belt at the passenger walk-through station is
> less
> risky than placing it in your checked bags because those scanners are
> less intense. (However, keep in mind that, depending on the way the
> machine is set and the number of times your film goes through
> security,
> it can also be damaged in your carry-on bag.) If you know that your
> route will take you through airports that will not hand-inspect your
> film (such as those in England), or if you are traveling through
> several
> airports, we suggest that you consider carrying slow speed films only.
>
> In case such a suggestion is offered, Kodak does not recommend the
> use
> of lead-lined bags for film storage while traveling. If such a bag
> is
> placed in your luggage (either carry-on or checked), it may trigger a
> more intense scan of the bag until the lead lining is penetrated and
> the
> contents are visible. Of course, that will almost certainly cause
> damage to the film inside.
>
> Please take a look at the sample images on our Web site at the
> following
> URL:
>
> http://www.kodak.com/global/en/service/tib/tib5201.shtml
>
> Bear in mind that these sample pictures are not all-inclusive; x-ray
> damage can produce a wide range of effects. However, if these
> samples
> look similar to your pictures, x-ray damage is a safe assumption.
>
> Regrettably, this is not the type of damage that can be corrected.
> However, we would like your experiences with our products to be
> positive, and we're happy to send complimentary Kodak film. While we
> realize this will not replace your special pictures, we hope it will
> help in some small measure.
>
> We are glad to be of service and are here for you if you need us in
> the
> future. Please reply to us "with history" if this e-mail did not
> resolve
> your issue.
>
> Sincerely,
>
> Peggy R.
> Kodak Information and Technical Support
> </ANSWER>
>
>
>
> Original Message Follows:
> -------------------------
>
> Question: To Whom It May Concern,
>
> My family has used Kodak products ever since I
> can remember. It goes without saying, now at 34
> years of age, I've come to depend on your
> products, especially digital and disposable
> cameras to take great vacation pictures. That
> is, up until today. I purchased one of the
> Kodak HQ High Versatility disposables with the
> 800 Speed Film. Your packaging promises better
> pictures outdoors, especially of objects in
> motion. However, my trip to the Pepsi 400 in
> Daytona Beach, Florida may be the last time I
> use any of your products. NONE of the pictures
> I took outdoors in the bright sunlight turned
> out. I had taken pictures of celebreties I will
> never again in this lifetime be able to re-
> obtain. Ironically, the pictures I took back
> home, indoors, under poor lighting conditions
> turned out just fine, but don't a light to my
> vacation pictures from Florida. I'm
> heartbroken, as is my friends and family. I
> depended on your product, and it failed me. Wal-
> Mart showed me the index photo, and they were as
> baffled as I was. The camera was not exposed to
> any extreme elements, dropped, etc. You have a
> severely disappointed customer here who demands
> some sort of explanation as to why this may have
> happened.
>
> Disgruntled,
>
> Jeremy T. Sellers
> firefighter/paramedic
> Springfield, OH
>